We're here to assist you with your concerns, aqcosmetics.
To effectively do so, could you please specify which menu you're referring to? Also, when you mention "number," are you referring to the same amounts or an identical transaction number?
Providing these details will allow us to offer the most relevant and helpful information. We would also appreciate it if you could include a screenshot to illustrate these matters.
I'm also attaching an article you may refer to whenever you need to initiate a refund in QuickBooks: How to refund a deposit and close an invoice.
Once you're ready to add more details about your concern, click the Reply button.
