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You've come to the right place to get the answer you're looking for, @account-siddhivi.
You can use refund receipts if a customer asks for a refund for an item or service. Here's how to refund a payment for a sales receipt:
If it's a paid invoice you need to refund, follow these steps:
You can visit this link for more details about the process: Void or refund customer payments in QuickBooks Online.
Additionally, if you need to return a customer's overpayment, refer to this link: Record a customer refund.
Fill me in should you need further assistance with this refund process. The Community team will always here to help. Have a great day ahead
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