Anyone missing Sales1 on their invoices? I rely on it and its gone.

We can check and perform some troubleshooting steps to verify why your Sales1 missing in your invoices, Barriew. Let me share the process with you.

If the Sales1 you're referring to is an item you've set up in the Product and Services ensure that it's not inactive. Then, you can make it active incase you need to use them again.

To view all the statuses of your Product and Services, follow the steps below:

1. Go to the Sales tab and select Products and Services.
2. Click the funnel (filter) icon. From the Status drop-down, select Inactive or All.
3. Select Apply.

Once done, you'll see all the inactive items. If you'd like to reactive them, simply click the Make Active button. For more details on how to add services and products, see this article: Add product and service items to QuickBooks Online.

Also, outdated stored cache can affect the performance of the program. I recommend accessing your account using a private window. This way, we can determine whether this is a browser cache-related issue.

Here are the keyboard shortcuts:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

If you're able to see the Sales1, clear the browser's cache. Doing so deletes all the data from your browser and optimizes its performance. You may also use other supported browsers as an alternative. 

Additionally, I'll be sharing these links that will guide you in recording customer payments and personalising sales forms in QuickBooks:

• Record invoice payments in QuickBooks Online
• Customise invoices, estimates, and sales receipts in QuickBooks Online

Let us know if you have other questions about creating invoices or additional information in QuickBooks Online. I'm here to lend you a hand. Stay safe.