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stylefusion-sb
Level 1
posted
‎April 21, 2024 08:11 AM
last updated ‎April 21, 2024 8:11 AM

Company info - email has changed but old email appeared on invoices. How to have new email appeared on invoice?

Company email has been changed. But old email appeared on invoice. What do I need to do for new email to appear on invoice?
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1 Comment 1
Sherrie_F
QuickBooks Team
QuickBooks Team
‎April 21, 2024 09:20 AM

Company info - email has changed but old email appeared on invoices. How to have new email appeared on invoice?

I've got some ways to provide for you to be able to make an email appear when sending invoices, @stylefusion-sb.

 

When changing an email address in QuickBooks Online (QBO), let's ensure to tick the box before saving and hitting Done. This way, the invoice that you will be sending to your customers shows to be accurate.

 

Here's how:

 

  1. On the upper right corner, look for the Gear icon.
    Capture=.PNG
  2. Select Account and settings. 
    Capture==.PNG
  3. Click the pencil icon beside Contact info under the Company tab.
    Capture===.PNG
  4. In the customer-facing email, tick the box so that the email will be shown on any kind of sales form. 
    Capture-.PNG
  5. Hit Save, then Done. 
    --.PNG

     

Furthermore, here's an article you can always browse in case you need assistance sending reminders to your customers: Send invoice reminders automatically or manually in QuickBooks Online.

 

Let me know if you have other concerns about managing invoices and sales transactions in QBO. You can drop a comment below, and I'd gladly help. Take care, and I wish you continued success.

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