How do I know a customer has received an invoice if sent by email

Hi @dom17,

Thank you for getting in touch with us through the Community! It's essential to confirm whether your customer has received an invoice, particularly when managing payments and ensuring efficient workflows. Let me provide clarification and guidance regarding this in QuickBooks.

QuickBooks tracks whether an invoice was successfully sent to the provided email address but does not confirm if the customer has received or opened the email. While the system indicates that the invoice has been delivered, it does not include a feature to verify receipt or engagement by the recipient.

You can find the status of your invoices by navigating to the Sales menu. Here, you'll be able to observe whether they are Sent, Viewed, Deposited, or Paid. I'll provide you with step-by-step instructions:

1. Go to the Sales & Get Paid menu and select Invoices.
2. Locate the invoice you sent to the customer.
3. Click the dropdown arrow under the ACTION column and choose the View activity.
   
   
4. You'll see the invoice activity and the date sent.
   
   

If a customer hasn’t responded or acted on the invoice, it’s a good idea to follow up with them. Sometimes emails may end up in spam or junk folders, or there may be issues with the email address provided. Ensuring the customer’s email address is accurate and asking them to check their spam folders can help in situations like this.

You can record invoice payments in QBO if a customer wants to link payments to their invoice, helping to balance your account.

If you’d like additional help with viewing the status of your invoices, feel free to reach out anytime. I’m here to make QuickBooks work seamlessly for you and your business.