How to cancel the invoice sent

Hi there, laura-autolizer.

Let me share some details about canceling the sent invoices in QuickBooks Online.

Once invoices are sent, we can no longer cancel them as they appear in your client's email.  What we can do is manually delete the invoice within your book. Deleting the sent invoice means completely erase it from your books. With that, we can no longer see them anywhere on your reports or in your accounts.

There are two ways to delete the sent invoice. The first one is by opening the invoice in the Invoice page. Then, click the Counterclockwise icon and select the invoice you've sent. Once done, hit the More button and click Delete. Here's a sample screenshot:

Here's another way to eliminate the invoice. We recommend these steps, especially deleting multiple invoices.

1. Go to Sales on the left panel.
2. Select the Invoice tab.
3. Find the sent invoice/s and make sure to put a check mark on it.
4. Click the Batch actions drop-down arrow and select Delete invoices.

Once done, let your customer know that the invoice has been canceled on your end. We can still access the Audit Log feature to recover some details that may need it in the future. But, you're unable to restore it.

If you still have other questions, please let me know anytime. I'm willing to help you further. Take care and have a good one!