How to inform the customers via QB that their payment has been received, and nothing is outstanding against them? Thanks!

Good day, @KESAR-LEARNING. Once you receive your customers' payments, QuickBooks will notify them that they're clear with the invoice.

These are the domains that will notify them:

• Payments@intuit.com
• Notification@email.merchantcenter.intuit.com
• PaymentNotification@email.paymentsolutions.intuit.com
• BusinessServices@intuit.com
• quickbooks@notification.intuit.com
• do_not_reply@intuit.com

Also, it's important to let them check their spam messages.

On the other hand, you can also manually send the paid receipt to your customers via email to inform them that the notification they receive about payment is legit.

I'll also add this article if you wish to combine multiple transactions into a single record to match your real-life bank deposits: Record and make bank deposits in QuickBooks Online.

Let me know if you have additional questions about customer payment notifications. Just leave a reply below. We'll be sure to get back to you as soon as possible. Have a good day.

Thanks for your response @Bryan_M .

Firstly, none of our customers received any QuickBooks notification confirming that their accounts are clear and that there is no outstanding balance against the invoices generated.

Additionally, I am unable to locate any helpful articles or guides on how to send a bulk update to 25 customers, informing them that their payments have been cleared in our bank.

Could you please advise on how to proceed with this? Thank you!

Thank you for your response!

"On the other hand, you can also manually send the paid receipt to your customers via email to inform them that the notification they receive about payment is legit."

How do you do the above?

I appreciate your prompt and detailed response, @KESAR-LEARNING. Allow me to shed some light on this.

To begin with, QuickBooks Payments lets you take and process customer payments automatically in QuickBooks. With this, the program categorizes each payment on your chart of accounts for you and sends automated receipts to your customer's registered email when they make a payment.

However, this ability is unavailable to all regions. QuickBooks Payments is only available in the United States and Canada. It could be why none of your customers received any QuickBooks notification confirming that their payments have been received.

Moreover, to help you inform your customers via QB that their payment has been received and that there is no outstanding balance against the invoices generated. You can generate a customer statement and send it through QuickBooks. I'll show you how:

1. Go to Customers & leads on the left navigation channel.
2. Under the Customers list, choose a customer.
3. Click on the dropdown arrow option under the ACTION tab.
4. Select Create statement.
5. Hit Save and send to preview the statement.
6. Click Send.

Furthermore, the option to send a bulk update to multiple customers and inform them that their payments have been cleared in your bank is currently unavailable in QBO. Therefore, I recommend sending your insights directly to our product engineers. They can take notes and might consider adding them to future product updates.

Here's how:

1. Select Settings, then Feedback.
2. Enter your comments or product suggestions.
3. Select Next to submit feedback.

Moreover, since customizing the appearance and layout of our sales forms is a simple way to enhance our business communications, I include this article that you can refer to if you'd like to know how: Customise invoices, quotes, and sales receipts in QuickBooks Online.

We'll be here if you have additional questions about managing your invoice payments in QuickBooks Online. Assistance is just a reply away. Take care and have a good one.