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Welcome to the Community, schurbet! I’m excited to see you join us and make your first post! I understand encountering an error in QuickBooks can be quite challenging, especially when it disrupts your workflow. I'm here to guide you through the troubleshooting process, ensuring you'll successfully utilize the system and get back to managing business growth.
One possible reason for seeing an error in QuickBooks Online (QBO) could be the accumulation of too many cached files in the browser. QuickBooks relies on the browser's cache to function efficiently, so clearing any outdated files can help improve the viewing experience and overall system performance.
Start troubleshooting by pulling up your QuickBooks Online account using a private browser (incognito). Here are the keyboard shortcuts:
- Press Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
If you're able to sign in or get to perform any tasks using the system, return to your default browser and clear its cache. Right after, restart the browser and log back into your QBO account to refresh the system.
However, if this matter continues, I recommend clicking the browser's Refresh icon (please see the screenshot below) or using other supported browsers.
Additionally, QuickBooks offers a variety of financial reports to help you gain a quick overview of your business performance and make informed decisions. If you wish to generate one, check out this article for the step-by-step guide: Run a report in QuickBooks Online.
I'm glad I was able to assist you today, schurbet. You can always return here by commenting below if you have clarifications or questions concerning your QBO account or related topics. I'll make sure to respond as soon as possible. Wishing you productive and successful business operations!