Welcome to the Community, Sabagate.
To effectively address your concern, could you please provide more details about what you mean by Receipt payment is not active?
Is this about your Vendor or customer's payment? Are you seeing any error messages while trying to access the Receipt payment?
Providing additional details about your concern will help us investigate the root cause and identify a possible solution for you in accessing your Payment receipt.
For future reference, you can refer to this article to learn about how to categorize transactions uploaded to QuickBooks Online: Categorize online bank transactions in QuickBooks Online.
Please click the Reply button below to add additional information about your Receipt payment concern, Sabagate. We're always here for you.
