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madhura1
Level 1

Recurring invoice is not able to show in every month.I create 104 recurring invoices but only 4 invoices show in the invoice not create. please resolve the same

 
1 Comment 1
MichelleBh
Moderator

Recurring invoice is not able to show in every month.I create 104 recurring invoices but only 4 invoices show in the invoice not create. please resolve the same

Hi there, @madhura1.

 

I want to make sure this is taken care of right away. This has been reported as an ongoing issue with an investigation number INV-33954. Our Product Engineers are currently working to determine the issue and resolve it as well. 

 

With this, I suggest contacting our Customer Care Team. So they can add your company to the list of the affected users. Rest assured, we’ll update you about the status of the issue via email.

 

Here's how: 

  1. Go to the Help menu, then select Contact Us. 
  2. Type INV-33954 in the description field, then click Let's Talk
  3.  Choose the Start a chat button, then complete the needed information.
  4. Hit Submit

india call.PNG

 

You can always access a Recurring Template List by going to the Report tab to check your transactions. Also, you can customise the report to show specific detail. 

 

 

To learn what to do when a recurring transaction isn’t sent automatically in QuickBooks Online, please browse through this article: Recurring transaction doesn't send automatically.

 

Let me know if you have follow-up questions. I'm always here to help. Have a great day!