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Hi there, @madhura1.
I want to make sure this is taken care of right away. This has been reported as an ongoing issue with an investigation number INV-33954. Our Product Engineers are currently working to determine the issue and resolve it as well.
With this, I suggest contacting our Customer Care Team. So they can add your company to the list of the affected users. Rest assured, we’ll update you about the status of the issue via email.
Here's how:
You can always access a Recurring Template List by going to the Report tab to check your transactions. Also, you can customise the report to show specific detail.
To learn what to do when a recurring transaction isn’t sent automatically in QuickBooks Online, please browse through this article: Recurring transaction doesn't send automatically.
Let me know if you have follow-up questions. I'm always here to help. Have a great day!
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