Hi, Ahmad. When you mentioned that you’re not seeing the correct quantity of products, what I understand is that there seems to be a mismatch between the quantity displayed on the Products and services page of your inventory items and what you see in other areas of QuickBooks Online (QBO), such as your inventory reports.
Sometimes in QBO, there is a latency on the products and services page compared to your inventory reports. For accurate tracking of each inventory item, and how they affect quantity on hand, value, and cost. I suggest running the Inventory Valuation Detail report.
Here's how:
- Go to the Reports menu on the left side.
- Search for Inventory Valuation Detail.
- You can set the date range for the report period.
After generating the report, return to the Products and services list and scroll up and down slowly to compare the quantity. If you still notice a mismatch, try refreshing your browser. If the issue persists, log out and then log back in for a fresh start.
Additionally, the product quantity will not match when the physical count does not align with the recorded amount in QBO. If you have purchased a product and are using a purchase order to track the transaction, please note that the purchase order is a non-posting transaction. The system will still recognise the purchase order, so you need to add it to a bill.
If you're referring to something else, just go back to this thread by clicking the Reply button below, and we're here to help.
