We appreciate you getting in touch. I'm here to help you with your QuickBooks Online (QBO) SOS inventory syncing issue.
SOS Inventory communicates with QBO through a "connection," which is an authorisation you issue, providing access to your account on your behalf. If your connection is inactive, you're unable to use the synchronization services.
Sometimes, the synchronization with QBO fails. It can be due to a data error or a temporary server outage. On a sync error, it waits a few minutes to give the user a chance to fix the issue. If it persists, the system will attempt to correct it automatically.
For further assistance, it's best to reach out to SOS inventory customer service team so they can guide you with the appropriate mapping of items to QBO.
I've also included an article if you need to run reports to gain insight into the things you buy and sell: Use reports to see your sales and inventory status.
Let me know whenever you have questions concerning QBO integrations. The Community is always available to assist you further. Stay safe and have a great day ahead!
