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ColeSpeed
Level 1
posted
2 weeks ago
last updated ‎October 10, 2025 8:55 PM

Validation failed. Make sure all your transactions have a GDT/HST rate before you save. I can't save an open invoice since the UI change 2 days ago. Anyone else ?

Attempting to save an open invoice that I started at the beginning of the month. No issue with daily updates/adding services to the invoices until yesterday when the UI changed. Now I get the error pop up in the title of this post. I have checked and all service/product items in the invoice have a 5% GST noted.
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1 Comment 1
Jovychris_A
Moderator
Moderator
2 weeks ago

Validation failed. Make sure all your transactions have a GDT/HST rate before you save. I can't save an open invoice since the UI change 2 days ago. Anyone else ?

Thank you for sharing the details of your experience, @ColeSpeed. I appreciate that you’ve already verified the GST rate on all service/product items, but the error is still appearing when you try to save your invoice. We understand that this began happening after the recent UI update, and our Live Support team can assist by reviewing your account and looking into this issue further.

 

Here’s how to contact them in QuickBooks:

 

  1. Click the Help/Question Mark icon in the upper right corner of your account.
  2. Type "contact us" into the search field under the Search tab.
  3. Select Contact Us.
  4. Choose either Start a chat or Get a callback to connect with our team.

 

Support hours:

 

  • Chat: Monday–Friday, 5:00 AM to 6:00 PM PDT.
  • Live call: Monday–Friday, 6:00 AM to 4:30 PM PDT.

 

If you need further assistance, don’t hesitate to reach out.

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