cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
manvirk550-gmail
Level 1

We are observing a glitch of double entry inn sales (invoices)

the software is showing entries more than once in books
1 Comment 1
Rubielyn_J
QuickBooks Team

We are observing a glitch of double entry inn sales (invoices)

Let me help you manage double entries in QuickBooks, @manvirk550-gmail.

 

Duplicate entries appearing in your account may be caused by another user. Thus, we can check the Audit Log if someone has entered the invoice transactions. 

 

Here's how:

  1. Select Settings  and choose Audit Log.
  2. Click the Filter menu.
  3. Use the fields on the Filter panel to select the appropriate UserDate, or Events filter to narrow the results.
  4. Lastly, click Apply.

 

If there was no record, a possible browser issue might have caused the double entry. To fix this, let's perform some troubleshooting steps. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If the duplicate invoices are not showing anymore, go back to your regular browser, and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

 

If the issue persists, we can void or delete the duplicate transactions in your QuickBooks Online account. 

 

  1. Log in to the software.
  2. Open up the transaction that you would like to void or delete. 
  3. Click More at the bottom of the screen and select Void or Delete.
  4. Choose Yes to confirm the action.

 

I'm also adding this article to help personalize and add specific info to your sales forms: Customize your invoices, estimates, and sales receipts in QuickBooks Online.

 

Please get back to this thread if you have other questions about managing your invoices. I'll be around to help you always. Stay safe and have a great day!