Hi there. I would be delighted to provide information about the snap receipt feature in QuickBooks Online (QBO) mobile app.
The Snap receipt feature is only available in selected regions such as the United States, United Kingdom, Canada, Australia, and other countries in ROW. This might be the reason you're unable to see the option. To further verify this, could you tell me what specific QBO version you're using right now? This information is helpful so I can provide an accurate resolution.
In the meantime, we can perform some troubleshooting steps to determine if this is a cache-related issue. Your system might encounter some unusual responses so you're unable to see the feature. To fix this, let's clear your app data to refresh the background processes and eliminate older files that might cause the odd behavior.
For iOS devices:
For Android:
If you're still unable to see the feature, I recommend uploading your receipt manually to QBO. Here's how:
In QBO, you can also add attachments to your customer and supplier profiles, as well as their transactions to further organised your recordkeeping.
If you have other concerns managing receipts in QuickBooks, please don't hesitate to leave a reply below. Have a good one and stays safe.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here