You can ensure you have permission to access sales transactions, impexservices. I'll be glad to explore this with you and perform some troubleshooting to isolate issues that prevent you from receiving payment for a specific invoice.
Your user role and access rights determine what data or tasks you can review, update, and manage within QuickBooks Online. If your role doesn't allow you to navigate and work with customer data, this explains why the invoice is hidden on your end. You'll want to contact your company admin to confirm this and provide you with the appropriate access permissions.
If the issue persists, I recommend using a private window when opening your account and receiving an invoice payment. This helps avoid interruptions from corrupted cache files that cause unexpected behaviors and affect the software's functionality.
You can refer to these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
Once it works, clear the cache from your regular browser to prevent related discrepancies. Please also consider using a supported browser to maximise your experience when performing different business tasks.
Moreover, the audit log records all your account activity. You might want to utilise it to track changes within your company data, including who made these updates and when they happened.
Furthermore, there are several reports you can use to review the things you buy and sell, your best sellers, and your inventory status. To determine which data best suits your accounting needs, refer to this material: Use reports to see your sales and inventory status in QuickBooks Online.
Tag us in your replies on this thread if you have additional concerns about recording customer payments and managing corresponding transactions in QuickBooks Online. We'll be available anytime to supply the required support and assistance.
