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Level 1

While sending invoice to client directly from quickbooks mail options , the subject are printing like this "Invoice KTSC/20-21/178 from Kalinda"

 
5 Comments
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QuickBooks Team

While sending invoice to client directly from quickbooks mail options , the subject are printing like this "Invoice KTSC/20-21/178 from Kalinda"

Hi there, s-prakash.

 

I'm glad to see you posting here in QuickBooks Community. I'll provide information and steps when sending invoices and what information shows in the subject field. 

 

When sending an invoice to a client directly from QuickBooks, the subject showing on the printing page depends on the company name you've set up in your account. I'd suggest checking it from there to verify if it's the same details showing in the invoice.

 

Here's how:

 

  1. Click the Gear icon at the top right corner.
  2. Choose Account and settings. Then, select the Company tab.
  3. Go to the Company name section. From there, you'll see the company name entered.

 

 

 

 

Once verify that the company name is different from subject field in the invoices, I'd recommend logging into your QuickBooks account using a private browser. This will verify if your cache is causing the problem.

 

 

Use these keyboard shortcuts based on the browser you're using. 

 

  • For Internet Explorer of Firefox, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, I'd recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

 

Please refer to this article to see different information about setting up invoices to send from your Gmail address: Send invoices from your Gmail address FAQ.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

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Level 1

While sending invoice to client directly from quickbooks mail options , the subject are printing like this "Invoice KTSC/20-21/178 from Kalinda"

Sir please check the attached screenshot , invoice numbers are looking like this in mail . 

Highlighted
QuickBooks Team

While sending invoice to client directly from quickbooks mail options , the subject are printing like this "Invoice KTSC/20-21/178 from Kalinda"

Good day, @s-prakash.

 

I'd like to ensure that we're on the same page so I can give you the right amount of information to get this issue sorted out.

 

I want to inform you that your screenshot was not attached successfully. In this case, I recommend attaching it again so I can see a visual reference to the problem that you're facing.

 

To add a screenshot to your reply, just click on the Reply button. In the Reply to message page, hit on the Photos icon then look for the image that you'd like to add. Once done, press on Post

 

Please get back to me with more details of your concern so I can narrow down this matter.

 

I'll be keeping an eye out for your response on this. Take care!

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Level 1

While sending invoice to client directly from quickbooks mail options , the subject are printing like this "Invoice KTSC/20-21/178 from Kalinda"

2020-11-02 12_01_49-Mail.png

Highlighted
QuickBooks Team

While sending invoice to client directly from quickbooks mail options , the subject are printing like this "Invoice KTSC/20-21/178 from Kalinda"

I appreciate your prompt response, @s-prakash.

 

I'd like to begin by thanking you for the screenshot that you gave. I've replicated this matter on my end, and I haven't encountered the same issue upon receiving the invoice on my Gmail account.

 

To better isolate this hurdle, I recommend, accessing your Gmail account on a web browser or a private window. This can help us determine if the issue has something to do with the Gmail application since you've followed the instructions presented above by my peer, ChristieAnn already.

 

If it works fine, you can clear the app's data to eliminate its corrupted file that causes this behavior. Just go to your app's settings and clear its cache files.

 

However, if the problem continues after performing these steps, I suggest contacting our Customer Care Team. They have the necessary tools that can help determine the root cause of this matter and apply a fix.

 

To reach them:

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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Please update me on how things turn out. I'll be right here to assist you further if there's anything else that you need. Have a great day!