Thank you for reaching out to us on the QuickBooks Community page, Yvette. I recognize that you're experiencing challenges with client billing details not showing up on your invoice. Let's troubleshoot this together and provide the necessary steps to resolve the issue.
Since the details of your customers are not appearing on your invoice, I suggest performing browser troubleshooting steps. Sometimes, cache-related issues can cause QuickBooks Online (QBO) to load incorrectly, preventing certain features from functioning properly.
Here are the key shortcuts for using a private browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
If there are no issues while using a private browser, please return to your regular browser and clear the cache.
Furthermore, once your customer has already paid the invoice, you can process the payment and mark it as paid.
Additionally, you can easily customise your invoices, estimates, and sales receipts in QBO, which allows you to adjust elements such as color, logo, and layout to better reflect your brand.
If you have any more inquiries or need further assistance with QuickBooks, feel free to reach out. I'm here to help you. Have a great day!
