Hi there, @chogan.
Let's access your QuickBooks Online (QBO) account via a private or incognito window. This way, we can roll out the possibility of a cache related issue.
Data cache or browsing history that is stored for a while causes uncommon behavior to the browser that can affects the performance of your QBO account. To start with, you can use these
keyboard shortcuts in opening a private or incognito window:
- For Google Chrome: Ctrl + Shift + N
- For Mozilla Firefox: Ctrl + Shift + P
- For Safari: Command + Option + P
If you're able to view your invoice without any issue while using a private window, then we'll have to clear your regular browser's cache. This will make your browser to function efficiently.
However, if the issue persists, I recommend using other browsers. This way, we can check if this a browser-related issue.
Additionally, I got you this great article that you can use for future reference. This can guide you through the complete steps in personalizing your invoice: Customise invoices, estimates, and sales receipts in QuickBooks Online.
Please let me know if you have other concerns or questions. I'm just a post away from you. Have a great day!
