Welcome to the Community space, Christine. I appreciate you for sharing these details.
In QuickBooks Online (QBO), the company's country/region setting is fixed at the time the subscription is created and can't be changed. This is because each country version of QBO is tailored to local tax, currency, and compliance laws.
The consultant's mistake means your QBO account is likely running the UAE version, which is why it will only accept UAE billing information, preventing you from paying with your Ugandan bank/card. For more details, please see this page: Can I change the account's country?
If you wish to proceed with changing your company's registration country, you'll have to cancel your current subscription and purchase a new one in the correct country using your preferred company address information. For further guidelines, you can refer to this article: Cancel your QuickBooks Online subscription or trial.
Please feel free to revisit this thread if you have any further inquiries.
