Hello, @123145925231194.
Let's first try accessing your QuickBooks account using a private or incognito window. Every so often the cache becomes overwhelmed with older stored data which can potentially affects your browser's performance when using your account. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
If it works, you'd want to clear the cache of your regular browser to delete those temporarily stored files and browsing history. Also, you can use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
However, if the issue persists, I'd recommend contacting our Customer Care team. This way, a specialist can securely look into your account and further investigate the root cause of this unexpected behavior. Here's how to connect with them:
- Go to the Help icon.
- Click the Contact Us button.
- Give a brief description of your issue about not seeing expense lists in QuickBooks.
- Select Let's Talk.
- In the Choose a way to connect with us page, you can select the any of the following:
- Start a chat - Allows you to chat directly with a support agent.
- Get a callback Arranges a callback from a support agent.
Let me know if you have other questions related to QuickBooks. Wishing you and your business continued success.
