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Glad to see you here, @deidad_1924.
The Receive Payment option from the New button only applies to receive a payment to an invoice entered in QuickBooks.
May I ask where your company is located? QuickBooks Payments is only available for a few countries. The closest way to load your payments in Global QuickBooks Online is through online banking. Once connected, it automatically downloads your transactions.
Here's how:
Then, it shows you if they match any records you've already entered in QuickBooks. Otherwise, it will start a new record for you. All you have to do is review and approve the way QuickBooks categorises them. Refer to this article for more info: Categorise and match online bank transactions in QuickBooks Online.
In case you're having problems downloading or getting an error, check out this link: What to do if you see a bank error or bank transactions won’t download.
I'm always here to help if you need further assistance. Have a good one, @deidad_1924!
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