cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
info-acousticalc
Level 1

Has QB help disappeared? not working anymore? Retired?

For two days waiting and waiting for a chat to solve a program loop issue.
1 Comment 1
LouiseG
QuickBooks Team

Has QB help disappeared? not working anymore? Retired?

I know how important it is to obtain prompt assistance when the need arises in QuickBooks Online (QBO), info. 

Let's perform some troubleshooting steps to address unusual behavior in a cloud-based application like QuickBooks. To begin, please access your company file in a private browser using the following shortcuts below:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Once done, go back to your regular browser and clear its cache or cookies to avoid similar issues in the future. Other than that, we can use other supported browsers for a better experience.

Alternatively, if the issue persists. You may access this link to reach out to our support: Contact us.
 
Keep me posted if you have any other questions or concerns about QBO-related tasks. I'll be around to answer them for you.