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ontheroadmechani
Level 1
posted
‎May 19, 2025 05:43 AM
last updated ‎May 19, 2025 5:43 AM

Hi the short cut for expenses has gone from the app. How can I get it back? Many thanks Chris

Also none of my parts are coming up as expenses on my report. I've changed nothing from last year
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1 Comment 1
AntoniettaE
QuickBooks Team
QuickBooks Team
‎May 19, 2025 07:46 AM

Hi the short cut for expenses has gone from the app. How can I get it back? Many thanks Chris

We can take some troubleshooting steps to resolve any issues you're currently experiencing with your QuickBooks mobile apps, ontheroadmechani.

 

To start, let's refresh your data to ensure you have the latest information available in your QuickBooks Online (QBO) app. Here's how:

 

For Android:

 

  1. Go to Menu , then click More Options.
  2. Tap  Settings, then Refresh Data.
  3. Click YES to confirm.

 

For iOS:

 

  1. Go to Settings, then click General.
  2. Choose iPhone Storage, then tap the QuickBooks Online app.
  3. Click Offload App.
    This will free up the storage without deleting your app's documents and data.

 

If you still have the same issue, you can uninstall and reinstall the app. Reinstalling the app ensures you have the most recent version, which includes all the latest fixes and improvements.

 

In the meantime, you can access your account using your mobile browser to stay productive. For detailed guidance, check out the article: QuickBooks Online Access for Mobile Devices.

 

Once you're able to load your expense successfully, consider checking out this resource to help you run an expense report: Run and save a monthly expense report by supplier in QuickBooks Online.

 

Please don't hesitate to revisit this thread if you have additional questions about your QuickBooks mobile apps. The Community team is always here to help you.

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