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Hello paj-salonga-gmai,
The Yes or No in the BILLABLE column depends on the user types that are accessing QuickBooks Online. You can see the list of billable and non-billable users in this article: User types and user permissions in QuickBooks Online.
We can change the user access by following these steps:
You can also add a user with Time tracking only access. It is a non-billable user type, too.
Here's another link for reference: Add, delete, or change user access.
We'll be right here if you need anything else. Have a great day!
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