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robert-touchinsp
Level 1

I am trying to add a credit card and can't add a none Irish address to my billing. I am based in Kenya, how can I activate my billing?

 
2 Comments 2
Fiat Lux - ASIA
Level 15

I am trying to add a credit card and can't add a none Irish address to my billing. I am based in Kenya, how can I activate my billing?

Is your company located in Kenya but using QBO Ireland version or else?

Mark_R
Moderator

I am trying to add a credit card and can't add a none Irish address to my billing. I am based in Kenya, how can I activate my billing?

Hello there, Robert.

 

I'll share some information about adding a credit card to activate your QuickBooks subscription and help you from there.

 

QuickBooks only allows you to add credit cards for your subscriptions based on your QuickBooks Online (QBO) region. It seems your QBO version is in Ireland that's why you can't add a non-Irish billing address. You must have an Irish-based billing address to successfully add a credit card in QuickBooks.

 

You can check out this article to learn more about updating your billing subscription in QuickBooks: Update billing, payment, and subscription info in QuickBooks Online.

 

Just in case you want to manage your QuickBooks plan to add more or have fewer accounting features, you can check out this article for more guidance: Upgrade or downgrade your QuickBooks Online edition.

 

Come back to this post if you have other concerns or follow-up questions about this. I'll be around to provide further assistance.