I appreciate the detailed error message you've provided, hersicg.
Upon checking, we received similar reports of Error -81731. Since this concern requires a better understanding and identifying the problem using specific tools exclusive to our care team, I recommend contacting our support.
Contacting our support will enable them to add you as one of the affected users list. You'll also receive an email update regarding the status of this case. We thank you for your understanding and cooperation as this matter is being worked on.
Here's how:
- In your QBO account, select Help (?).
- Choose the Search tab.
- At the bottom of your screen, click Contact Us.
- Type your concern, and then click Continue.
- You may choose Callback, Appointment, or Chat to connect with us.
- Kindly fill out the provided fields, such as your First name, Last name, Email address, and Phone number.
- Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat.
To see the available time for our support, you can use this article as a guide: QuickBooks Online Support.
Please keep us notified as you communicate with our representative. We're still around to hear you out and lend a helping hand.
