cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
sammyspijkerman-
Level 1
posted
‎October 11, 2021 08:53 AM
last updated ‎October 11, 2021 8:53 AM

I used to have an AMEX connection with my dutch card through the europian union connection but that doesn't work. Quickbooks support is ***** and they haven't fixed it.

I used to have an AMEX connection with my dutch card through the europian union connection but that doesn't work. Quickbooks support is ***** and they haven't fixed it. What do I do? This is literally the only reason I use quickbooks. Any other dutch creditcards they have valid connections with?
Reply
2 Comments 2
Jovychris_A
Moderator
Moderator
‎October 11, 2021 10:48 AM

I used to have an AMEX connection with my dutch card through the europian union connection but that doesn't work. Quickbooks support is ***** and they haven't fixed it.

I understand that you need to regain the usual connection in Amex to QuickBooks Online, @sammyspijkerman-. Let me share more details on how we can fix this.

 

I appreciate that you contacted our Care Support team, and I would have thought that could be quick to fix. The Amex bank may have any system maintenance. That is one of the reasons why we experience connection issues.

 

Also, we can manually update your banking tab to refresh the connection and help resolve this error.

 

  1. Go to the Banking tab and select Banking.
  2. Click the Update button.

 

I know that you have reached our Care Support team already. If you're still experiencing this issue after the manual update, I suggest reaching out to them again. This way, they can further investigate this with our engineers. They can also check if there are updates about the hurdle since you opened a ticket to one of our agents. 

 

Alternatively, you can manually upload transactions into QuickBooks Online. Here's what to do if you see a bank error or bank transactions won’t download.

 

Please place a comment again if you have more questions about Amex and QuickBooks banking. I'm always here to lend a hand. Wishing you all the best and stay safe!

Reply
sammyspijkerman-
Level 1
‎October 20, 2021 05:55 AM

I used to have an AMEX connection with my dutch card through the europian union connection but that doesn't work. Quickbooks support is ***** and they haven't fixed it.

I've reached out to support multiple times and a hard refresh did not work. Everytime I get someone else that can not communicate properly with the dev team. The issue still hasn't fixed and increasing the price to get "better tech" is certainly not helping me make the decision to stay with QBO. I hope that you can push this as urgent.

Reply