Welcome to the Community space, lodgeneral. I wish you didn’t go through this hurdle with your subscription to QuickBooks Online (QBO).
If you recently received an email saying your subscription is suspended because we couldn't process a payment, don't worry. All you have to do is update your billing information.
To change your payment details:
- Go to the Gear icon, then choose Account and settings.
- Select the Billing & subscription tab.
- Under Payment method, select Edit.
- Enter your card information by typing in the complete card number, name on the card, expiration date, and security code. Verify that the billing address in QuickBooks Online is the same one that appears on your card statement.
- Hit Save Changes.
Once the payment is processed, the suspension should be cleared within 24 hours.
Additionally, you can check this article to personalise your sales forms: Customise invoices, estimates, and sales receipts in QuickBooks Online.
Comment on this thread if you need further assistance with your subscription to QBO. I'll be here to provide you with the help you need. Have a good one.
