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mryan1965
Level 1
posted
‎November 17, 2023 08:39 AM
last updated ‎November 17, 2023 8:39 AM

My suppliers are missing from the phone app. They are on the desktop app. What's causing this?

 
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1 Comment 1
FateCandylaneT
QuickBooks Team
QuickBooks Team
‎November 17, 2023 11:55 AM

My suppliers are missing from the phone app. They are on the desktop app. What's causing this?

I'm here to share insights and help you perform troubleshooting steps to allow suppliers to appear when working on your QuickBooks Online app, mryan1965.

 

QuickBooks Mobile App allows us instant access to your QBO data from your mobile device. The tasks and changes you made in the app should show up on the web and vice versa. Please know the desktop app is available for QuickBooks Online Advanced subscriptions and is only accessible to US company users.

 

To make sure suppliers are showing on your app, let me guide you with the troubleshooting steps to check if this is a mobile application issue. Let's start by resetting the data in your mobile app. As long as you’re connected to the internet, you should be able to update your data. Here’s how to do it on different mobile operating systems:

 

iOS

 

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data.
  3. Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
  4. Tap Refresh to confirm.

 

Android

 

  1. Go to Menu ☰ then tap More Options ⋮.
  2. Tap Settings then Refresh Data.
  3. Tap YES to confirm.

 

Once done, you can close and reopen the mobile app and check for the vendors. Also, I suggest restarting your phone. If you continue to get the same result, uninstall and reinstall the application to start fresh. Follow the steps below to delete it.

 

  1. Tap and hold QuickBooks Online on your phone.
  2. Drag the app to the Uninstall section.
  3. Select Yes to confirm.

 

In case you want to track supplier bills and payments, feel free to visit this guide: Enter bills and record bill payments in QuickBooks Online.

 

Furthermore, I'm sharing these references to get more insights and other fixes about the mobile app:

 

  1. QuickBooks Online app overview.
  2. Fix common errors in the QuickBooks Online mobile app for Android.

 

Let me know if you have further questions when managing supplier transactions in your account. I'm always available anytime you need additional help. Keep safe!

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