If your connection is slow or intermittent, it can cause delays when switching between menu options, @bpatozone1.
Before anything else, we can troubleshoot the issue by clearing your browser's cache to prevent related discrepancies. Corrupted cache data can cause unusual behavior and affect the software's functionality.
To begin with, click your browser below for guidance:
If you're still unable to see old customers on the sales form, consider using a different supported and updated browser. It will avoid problems specific to the one you're currently using.
You may also want to know more about the difference between Cash and Accrual methods. You can check out this article: Choose between cash and accrual accounting methods in QuickBooks Online.
Feel free to leave a comment below if you have any follow-up questions about the different menu options. We look forward to your response.
