It's my priority to help ensure your QuickBooks Online (QBO) will work again, @sarasviorganic.
May I ask if you received an error message when trying to open or use QuickBooks? I appreciate any additional information you can give. This will help us isolate the issue and provide the best possible solution.
In the meantime, we can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once your QuickBooks account work again, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.
You can also access this link at any time to help manage your account: Get started with QuickBooks Online. This resource will further help your navigation while performing QuickBooks tasks.
I'll keep an eye on your response or follow-up questions to make sure you can use your QBO account again. I'll get back to this thread as soon as possible to provide answers. Stay safe!
