Good day, Kenneth. To ensure we're giving you the right assistance, could you tell us a bit more about what’s happening? That way, we can jump right in and find the best solution for you.
To clarify, when you mentioned 'QuickBooks orders,' are you referring to add-on services like QuickBooks Payments, Payroll, or Time?
We also want to understand the issue with your January orders a bit better. For instance, did you purchase a new software add-on that isn't showing up in your account yet? If your experience is different from what I mentioned, please let us know so we can explore further.
The more information we have, the faster we can find a solution. Please share any details on this thread, and we'll jump back in as soon as we hear from you.
