I know that this hasn't been easy for you, aprevel.
I've checked our records here and found out that the investigation about the Billing page showing a blank screen is still open. Please know that we're doing our best to get this resolved as soon as possible.
Since you've already contacted us, your contact information is already added to our notification list. Rest assured, you'll be updated when we get this sorted out. Although, you can also reach out to our technical supports again to track the status of your case. Here's how:
- Go to the Help icon.
- Select Talk to a human.
- Enter "Talk to a human" again in the search bar.
- Choose I still need a human, then click Contact us.
- Select Get a callback or Send a message to start a conversation.
Once it's rectified, you can read these article to be guided in renewing your account and changing your billing/payment information:
We appreciate your patience and understanding on this matter. If you have any other concerns or questions, just leave them below and I'll take care of them.
