Should I close the account? "migrated from quickbooks desktop to online but it didn't merge with our quickbooks online, rather created another company"

b-wuver-yotaweb- · ‎September 28, 2022

We created the online account in February and we are now ready to migrate from desktop to online. When we imported to online another company was created in addition to what we already had eventhough. I tried it the second time and received so many errors (indicating that the migration was unsuccessful). I then opened the successful one and all the data's are gone. What can I so pls

JonpriL · ‎September 28, 2022

Hi there, @b-wuver-yotaweb-.

I'm here to help share insights about your company data migration from QuickBooks Desktop so you can access it in QuickBooks Online.

Let's not rush things and aim to cancel your account because the date didn't move after the migration process. Yes, you may need to cancel an account since you already have an existing one that is active and made progress with it. Let's look for some options first to acquire resolution.

You can contact our Data Services Team and let one of our specialists know how your company didn't go through after attempting several times during the migration process. You can use the following instructions in this article to connect with our team online: How do I contact QuickBooks Data Services?.

I've also included this reference for a compilation of articles you can use while working with us: Get Started with QuickBooks Online. This reference includes subtopics about how your work is done such as updating your account, financial activity management, and the like.

Don't hesitate to post again here and let me know if you have other questions or concerns about QuickBooks. Give me a tag, @JonpriL, and I'll surely be around ready to help. Stay safe and take care always!