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safia-yusuf-real
Level 1

Urgent! My trails period is over in 10 days and I want to subscribe to quickbooks, but after putting all my bank details I can't pay, the subscribe button won't react.

would it be possible for you to send us an invoice as an alternative so we can pay and subscribe.
2 Comments 2
RCV
QuickBooks Team
QuickBooks Team

Urgent! My trails period is over in 10 days and I want to subscribe to quickbooks, but after putting all my bank details I can't pay, the subscribe button won't react.

Thanks for taking the time to scour our Community space for potential solutions, safia-yusuf-real.

 

We can do the basic troubleshooting steps to refresh your browser. To do this, please sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

  • Google Chrome: Ctrl + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Then, try renewing your QuickBooks Online again:

 

  1. Go to the Gear icon on the top menu.
  2. Choose Account and settings.
  3. On the left panel, click the Billing & Subscription tab.
  4. Go to the QuickBooks section and select the Subscribe or Renew button.

 

Here's an article for your additional reference: How to resubscribe or reactivate QuickBooks Online. If there's no error, you can go back to your regular browser and clear its cache. If it's still there, please try other browsers to see if we get the same thing. If nothing works, please contact our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. Here's how:

 

  1. Click Help in the upper right-hand corner.
  2. Select Search and click the Contact Us button.
  3. Enter something like renew your subscription and click Let's talk.
  4. Choose Start a messaging.

 

Additionally, I've also included this reference helpful with a compilation of articles you can use in managing your Intuit account: Manage your account in QuickBooks product.

 

If there’s anything else you need help with your account, you can always get back to me. I’ll be around ready to help and back you up. Have a great day ahead and keep safe!

Fiat Lux - ASIA
Level 15

Urgent! My trails period is over in 10 days and I want to subscribe to quickbooks, but after putting all my bank details I can't pay, the subscribe button won't react.

@safia-yusuf-real 

Try opening your trial account on any private/incognito browser. Keep in mind, the discounted rate is not applicable when purchasing the trial account. 

https://quickbooks.grsm.io/India