Thanks for taking the time to scour our Community space for potential solutions, safia-yusuf-real.
We can do the basic troubleshooting steps to refresh your browser. To do this, please sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.
Then, try renewing your QuickBooks Online again:
Here's an article for your additional reference: How to resubscribe or reactivate QuickBooks Online. If there's no error, you can go back to your regular browser and clear its cache. If it's still there, please try other browsers to see if we get the same thing. If nothing works, please contact our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. Here's how:
Additionally, I've also included this reference helpful with a compilation of articles you can use in managing your Intuit account: Manage your account in QuickBooks product.
If there’s anything else you need help with your account, you can always get back to me. I’ll be around ready to help and back you up. Have a great day ahead and keep safe!