Let me shed some light on the error message you're getting when processing your payment subscription, abshirali. The error message usually occurs when the bank blocks or fails to authorize/validate a payment transaction in QuickBooks Online. But don't worry, there are several steps we can take to resolve it.
Let's fix this by ensuring your billing address on file matches the card details. The field should not contain special characters or symbols (such as @ or *). Review if the contact number and area code are formatted correctly.
If the issue persists, I recommend correcting and updating the billing information using a private window. The program saves website data to load the pages faster, but over time, they become outdated and corrupted, causing unexpected behaviors. This mode prevents internet files from being stored in the system.
Here are the keyboard shortcuts:
- Mozilla Firefox: Ctrl + Shift + P
- Google Chrome: Ctrl + Shift + N
- Safari: Command + Shift + N
If that works, let's switch back to your regular browser and clear its cache and cookies to start over fresh. Otherwise, you can use other supported browsers to isolate the problem.
For more detailed steps, you can check out this article: Error 81624: I can't pay my QuickBooks Online subscription.
I hope this post finds you well and keep us posted if you have any inquiries about managing your QuickBooks account. We'll be here to provide you guidance 24/7 and ensure you have the best experience with QuickBooks.
