Let's perform some troubleshooting steps to access your QuickBooks Online (QBO) account.
The error message is occurring because there may be several users who may have logged in to the same computer. In addition, if your company activates enhanced security like software similar to Deep Freeze, this will remove the saved emails and passwords in a browser once a user restarts the device or switches to another Windows profile.
We recommend checking it with your IT specialist to review your computer setup and browser permissions or settings. They know how to take care of it and update the following applications found on your computer.
If the same thing happens, we can log in to your account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the useful shortcut keys you can use to access one:
- Ctrl+ Shift + N for Google Chrome
- Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
- Command + Shift + N for Safari
If it works, return to your default browser and clear its cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.
We can also perform other troubleshooting steps if you’re having trouble signing in to your QuickBooks. Just follow the steps and details in this article: Recover your Intuit Account if you can’t sign in.
As always, feel free to read the topics from our help articles in case you need tips and related links while working with QuickBooks in the future.
If you have any further questions about logging in to your QBO account, feel free to reach out. I'll be here to help you out. You have a good on
