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johnnyxdeeve-gma
Level 1
posted
‎January 03, 2024 07:23 AM
last updated ‎January 03, 2024 7:23 AM

Would it be possible for Quickbooks to reverse the $38 charge on my account since I only anticipated to avail for $1/month and it kept on charging after the 6th month?

I availed the promo last July 2023 just to enhance my skills on Quickbooks for 6 months. Little did I know they would keep on charging (auto-debit) after the promo period which is 6 months.
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1 Comment 1
MJoy_D
Moderator
Moderator
‎January 03, 2024 09:45 AM

Would it be possible for Quickbooks to reverse the $38 charge on my account since I only anticipated to avail for $1/month and it kept on charging after the 6th month?

Hello, johnnyxdeeve.

 

I can share some information about processing a refund request.

 

To check if you can request for a refund, I suggest you reach to our Customer Support team. They are equipped with the necessary tools to securely access your account, verify your request and process the refund. 

 

You can reach them by going to the Help icon at the top right of the account. Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent.
  2. Click on the Contact Us button and provide some details about this concern.
  3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.

 

Check this article for more information about the different types of support we offer and their availability: How and when can I contact Support?. 

 

Here's a guide that can walk you through signing up, setting up your company file, and other basic tasks in QBO: Get started with QuickBooks Online.

 

Stay in touch if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.

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