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Anonymous
Not applicable
posted
‎June 11, 2022 07:23 AM
last updated ‎June 11, 2022 7:23 AM

You have some tasks to complete before we can begin processing your deletion request. I don't understand that to delete my accounts ?

Hello,
I have tried several times to delete my Quickbooks accounts (3 in total). Only, when I try, this message appears and I don't know where to go to finish these tasks.

"Action required on your deletion request
You have some tasks to complete before we can begin processing your deletion request."

Thanks in advance
Reply
3 Comments 3
AileneA
QuickBooks Team
QuickBooks Team
‎June 11, 2022 09:11 AM

You have some tasks to complete before we can begin processing your deletion request. I don't understand that to delete my accounts ?

Hello, contact-vision-i. 

 

You're unable to delete your QuickBooks Online account once it's more than 90 days old. You'll need to cancel it.

 

  1. Sign in to your QuickBooks Online account.
  2. Go to Settings, then select Account and settings.
  3. Select Billing & Subscription.
  4. Press Cancel.
  5. Follow the on-screen prompts to complete the process. 

 

If this isn't the case, you have the option to purge your company file.

 

To purge the data:

 

  1. Log in to your QuickBooks Online account.
  2. Change the URL to include /purgecompany.
  3. Example: URL shows https://...qbo.intuit.com/app/homepage, change to https://...qbo.intuit.com/app/purgecompany.
  4. The next screen will provide a summary of the items to be deleted.
  5. Type the word “YES” once the data gets deleted, then click OK.
  6. Click Wipe Data once your selections are complete.
  7. Once the deletion is complete, you will be rerouted to your home page.

 

Note: Purge an account is only available for users using QuickBooks Online Plus, Essentials, and Advanced. 

 

I'm including a link that contains insight on purging: Delete your data and start over in QuickBooks Online. 

 

Let me know how the process goes to ensure you're able to delete your account. Have a great day!

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Anonymous
Not applicable
‎June 11, 2022 11:39 AM

You have some tasks to complete before we can begin processing your deletion request. I don't understand that to delete my accounts ?

Hello,

Thank you for your reply.

I have just done this but it does not work and it has been more than 90 days since I have all my Quickbooks accounts.

I find it strange that we can't even delete all of our accounts. We don't even have direct contact with customer service, we have to go through the "community. This would make the process much easier...

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Charies_M
Moderator
Moderator
‎June 11, 2022 01:38 PM

You have some tasks to complete before we can begin processing your deletion request. I don't understand that to delete my accounts ?

I appreciate you keeping us updated with the result, contact-vision-i.

 

The steps share above are used to help you with the deletion process of your QuickBooks account.

 

Since the steps didn't work, it would be best to get in touch with our QuickBooks Care Support. They have the tools to conduct a deeper investigation on what's causing it and find a permanent solution.

 

Here's how you can reach us:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern. Then, click Let’s talk.
  4. Choose Start messaging.
  5. Fill in the information needed and click Send message.

If you have other questions, just let me know. I'm always happy to assist you further. Have a great day ahead.

 

In case you decide to reactive your account, you can have this article handy to help you through the steps: How to resubscribe or reactivate QuickBooks Online.

 

You're always welcome to reach me back if you have other questions. Have a great day.

 

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