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Troubleshoot Magento

Learn how to troubleshoot Magento in QuickBooks Connector.

The error “Could not authenticate the user. Invalid domain, Username, API Key, the user does not have the correct user role set.” is caused by an incorrect setting in the Magento API Key. Here's how to fix it.

Could not authenticate user error

  1. Log in to Magento and select System, then select Configuration.
  2. Once in the Configuration screen, scroll down and select Magento Core API.
  3. Under General Settings, select No from the WS I Compliance dropdown ▼menu.
  4. Go back into QuickBooks Connector and synchronise the Magento connection.

Deleting products in Magento (Error code 500)

We generally recommend that you don’t delete products from Magento as it has been known to cause issues with our stock level sync process. However, if this is something that the user needs to do, please inform the QuickBooks Connector (OneSaas) support team in advance.

Note: When items are deleted and your stock sync workflow is enabled, your file will hit the error 500 code and your stock sync will ultimately stop running.

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