cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
Genosho
Level 1
posted
‎July 30, 2022 07:23 PM
last updated ‎July 30, 2022 7:23 PM

Admin claim issue

I'm trying to claim Admin access for our payroll account but am running into an issue. The account is for a branch of a national Union and I'm not sure which option to choose and which documents to provide. The person who used to run the account is no longer with the company and the domain for the email address he was using no longer exists. Has any one run into this before?

Reply
2 Comments 2
LeizylM
QuickBooks Team
QuickBooks Team
‎July 30, 2022 08:16 PM

Admin claim issue

Good to see you here in the Community, Genosho. 

 

I'll give details on how you can change the admin rights on the account.

 

When the admin is no longer with the company, you can request a primary admin change. This way, you can transfer the access rights or role to an existing user. 

 

To get started, you'll need to submit the required documents to verify that you have rightful ownership of the account. After that, you'll have to sign in to QBO and complete the form. For more details, please review this article: Request to be the primary admin or contact.

 

Otherwise, you can contact our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. 

 

To help manage the users added to your account, feel free to read this guide: Add and manage users in QuickBooks Online.

 

I'm still up and running to answer other questions about handling your users in QuickBooks. I'd be here to extend a helping hand. Have a great day!

Reply
Fiat Lux - ASIA
Level 15
‎July 30, 2022 09:48 PM

Admin claim issue

@Genosho 

If they deny your claim for Primary Admin access, you will need to manually migrate the data or purchase a third party service to do so, as long as you can still access your account as Company Admin.

  

Reply