Advanced Settings not available - Urgently need to enable Account Numbers, Classes and Locations

LC1989 · ‎March 08, 2023

PLEASE help!

The Advanced Settings tab has disappeared for our New Zealand company (using QBO). To be clear, we have NOT changed language at any point (this seems to be referenced as a potential cause of the problem).

We urgently need to be able to enable Account Numbers, Classes and Locations. This is causing us a serious problem as it's holding up a much larger project for which we need to be able to code this information to all our transactions. I'm desperately looking for a workaround - is there any way at all these features can be enabled whilst we can't access Advanced Settings - through the back end or otherwise?

I've had several conversations with Chat Support over the last few weeks and have had no resolution. Every time I've just been told that engineers are investigating and I'll hear back (..when?). I have no confidence that this issue is going to be resolved any time soon, even though I understand it's affecting several businesses.

Any help very much appreciated - we're tearing our hair out here!!

CharleneMaeF · ‎March 08, 2023

I know this whole situation has to be so hard on you, LC1989.

Let me make it up to you by sharing some updates about this Advanced settings issue.

We've taken a look at your case and see that our QuickBooks Support Team is now checking and working to fix this issue. Rest assured that you'll get notified once this is resolved.

In case you don't hear anything in a few business days, I'd recommend coming back here to the Community. We're here to help you out.

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.

LC1989 · ‎March 13, 2023

Hi Charlene,

I've still not had a resolution or any useful updates on this query. Any help at all you can offer us to get our Account Numbers, Classes and Locations switched on??

Thanks

Kevin_C · ‎March 13, 2023

Thanks for getting back in this thread, LC1989. I recognize the significance of navigating the Advanced settings of your QuickBooks Online (QBO) account.

Upon checking our database, the investigation process is still ongoing. Rest assured that our Engineering Team is actively working on resolving the issue, and we will continue to provide updates until everything is sorted out. Also, there's no confirmed workaround at this time.

While we're unable to provide exact dates for when this issue will be fixed, please know that you've already been added to the notification list by the support team. You'll receive an email notification once a resolution update is available.

Additionally, feel free to save these resources that will help you with personalizing your QBO account to whatever you need to change:

I appreciate your continued patience while we work on a permanent solution. I'm only a post away if you have any other QuickBooks-related questions. Keep safe!

alcon1975 · ‎March 17, 2023

We are an Intuit Solution Provider in Panama and we are facing the same problems, we have not heard of any workaround or help regarding the matter.