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Level 1

Can I reset QB online?

2 Comments 2

Can I reset QB online?

It's nice to see you here, @developmentmari-,


Yes, you can still delete the whole file if it's within 60 days old (90 for non-US accounts). To reset your company data:


  1. Sign in to your QuickBooks Online account.
  2. Edit the URL on the address bar. remove everything after app/and enter purgecompany. For example:
  3. Click Yes to confirm the action.
  4. On the next page, select Wipe data.


Here's an article that contains all the information about the process: Delete your data and start over in QuickBooks Online.


However, if it's active for 90 days or more, terminate your account directly on your QBO profile. Here's how:

  1. Sign in to your QuickBooks Online account.
  2. Click the Gear icon at the top right section of your Dashboard.
  3. Tap Account and Settings.
  4. Choose Billing & Subscription.
  5. In the Payroll section, click Cancel or Cancel trial.
  6. Hit Continue to cancel.
  7. Answer the short survey, and select Confirm cancel.

For information and instructions on how to cancel a QBO account, see this link: Cancel your QuickBooks Online subscription.


However, if you were billed for the duplicate company and want to discuss refund agreements, please contact us directly. Our phone representatives can pull up your account with us and can provide more information about your billing.


Here's how to contact Support:


  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.
  6. Enter you account contact information then press Get a chat.
  7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:


If you have any questions, please feel free to post them here or mention my name. I'll be here to help at any time. Have a nice day!

Fiat Lux - ASIA
Level 15

Can I reset QB online?


If you are using QBO Simple Start, you should open a new blank QBO account.