Can't accept invitation

Welcome to the Community, @jarethbalabat-gm.

Before we can proceed to resolve your concern, I'd like to know if you happen to received or encounter an error when accepting the invitation to access QBO? This way, I can provide you with the best solution to fix this. Any additional information would be incredibly helpful.

Feel free to notify me by leaving a comment down below. I'll keep an eye on your response. Keep safe!

Hi, I have received the link but when I click on it, I am receiving an 'invalid link' error. Kindly assist

It can be challenging when you can't accept the invite, Timewatch. I'm here to share the cause of this.

I've checked our system and found out that we have an ongoing investigation about receiving an error when opening the invite email. Please be assured that our engineers are working diligently to resolve this problem.

I recommend contacting our QuickBooks Support Team so that they can add you as one of the affected users. This way, you'll receive email updates on the investigation's status and be notified once they resolve the issue. I've included the steps to contact support below. 

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter INV-91437 in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Contact Us or Start a chat.

To ensure timely assistance, please refer to our support hours.

Once resolved, I suggest asking the primary admin to delete your info on their books and resend the invite.

Moreover, I've added an article to help you learn more about user permission to ensure you can perform the tasks assigned to you accordingly: User Roles and Access Rights in QuickBooks Online.

I appreciate your patience as we work through this. If you have any other concerns or questions about managing your sales transactions, please don't hesitate to add a comment below. I'll be glad to help you out.