Let's get your bank connected, mhaccounts.
Which bank are you trying to connect? This way, I can check if there are any open investigations about it.
The Error 103 occurs when credentials entered into QuickBooks Online don’t match with what your financial institution has.
The following are the primary reasons why you receive an Error 103:
- You have entered the wrong credentials while trying to connect to your financial institution for the first time.
- You have selected the wrong financial institution (there are often many to select from).
- If you are currently connected and you’ve updated your credentials with your financial institution, you need to update the information in QuickBooks Online.
To better isolate the issue, let's make sure you can log into your bank outside of QuickBooks by going to your bank’s website and ensuring your credentials are entered manually (instead of allowing your computer to auto-fill it).
If you’re able to log into your bank’s website, try to connect again through QuickBooks and ensure to manually enter your credentials. If the error persists, let's try to search the bank's URL using the steps below:
- Click Banking from the left menu and select Add account. If you already have an existing bank account in your Chart of Accounts, you can go to the Action column and select View register (or Account history) drop-down and choose Connect bank.
- In the Search field, enter the bank's URL (example: http://www.chase.com).
- If multiple results are displayed, select the bank name on the list for your account.
- Log in with your user id and password.
- If you receive the error 103 again:
- Select the Go back button and the next name on the list.
- Repeat this process until you find the correct website under the bank name and you have successfully connected to your account.
The following write-ups are good references. It contains information on how and what accounts to check if there no transactions downloaded from the bank as well as things to remember when adding multiple accounts in QuickBooks Online. Also, this will provide you links on how to manage and categorise your transactions:
Connect bank and credit card accounts to QuickBooks Online
What to do if you can’t find downloaded bank transactions
After trying the steps above, let me know how it goes by leaving a comment below. I’ll be here to keep helping. Have a good one.
