Can you help becuase my accountant is getting a message that his invite is not supported QuickBooks Online company from a different region.' How can i resolve this

Good day, gretarapinett. Thanks for sharing your concern in QuickBooks Community.

n QuickBooks Online, accountants are able to extend invitations to clients, provided both parties are operating within the same region. It's possible that his clients are using a different region which can be the reason why he's getting the message.
 

As a workaround, you can invite him as a Company Administrator of your account. By doing so, they will gain access to your file. Here's a step-by-step guide to assist you:

1. Click the Gear icon.
2. Select Manage users.
3. Go to the Users tab, then click Add user.
4. Select Company admin, then click Next.
5. Fill in the fields, then click Save.

For additional info, you can check out this article: Add and manage users in QBO.

Furthermore, to better manage your team within QuickBooks, you can explore this useful resource: User roles and access rights in QuickBooks Online.

Should you have any more questions related to QuickBooks, please don't hesitate to ask. We're here to assist you. Wishing you all the best!

gretarapinett@ou 

You are using QBO Global version, correct?

Where does your accountant live?

Hello - thank you for helping me.  Both my accountant and myself live in Malta. But yes I might have the global Quickbooks and my subscription is Smart Simple

Accountant is in Malta - I am too.

How do i resolve this please?  

Its been over 6 days that I am trying, but it seems so hard to get some resolutions from Quickbooks directly.

I recognise the inconvenience you have encountered with not being able to resolve the invitation error in QuickBooks Online (QBO). Let's work together to help fix the issue.

Ensure you and your accountant has the same QBO version and region. If your accountant has a different version and region from yours but you still wish to maintain your current subscription, you have the option of appointing them as a Company Admin, enabling them to manage your financial records. 

Here's how:

1. In your QBO account, click on the Gear icon, then select Manage users.
2. Go to the Users tab, then click Add user.
3. Select Company admin.
4. Check This user is my accountant. Note: This step doesn't apply to Simple Start subscriptions.
5. Click Next.
6. Enter the accountant's name and email address, then select Save.

For detailed information, kindly visit: Managing accountant users in QuickBooks Online.

You can also check our user roles and access rights to learn about the different options to limit specific tasks.

Moreover, you may also want to check out this link where you can browse for articles to help you manage your QBO account: QuickBooks Online Help Articles.

We are committed to helping you resolve this matter as quickly as possible. Add a reply below if you have additional questions about accountant access in QuickBooks. I'll chime back in to assist you anytime. Take care.