Hi there, geral.
I'm here to help and provide you the possible reason why sometimes we encounter unusual behavior in the time we navigate QuickBooks.
I'm wondering what the exact error message you're getting. I would appreciate if you can share it with me. This way, I'll be able to check our records and provide you with accurate information about the error, or could be that our engineers are working on this.
Most of the time, the reason why we experience errors in QuickBooks is caused by having too much cache in our browser. If that's the case, performing the recommended troubleshooting steps can help us fix the error. It helps us to verify if it's really a browser issue that causing the error message.
If you haven't tried logging in to the incognito window, you can do so by following the shortcut keys below, depending on what browser you're using.
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + P
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If everything goes well, we can go back to our main browser and clear the cache. This is to start your data fresh and help QuickBooks to work well. Also, you can use other supported browsers like Mozilla, Google Chrome, Microsoft Edge, and Safari. For Safari, make sure to use the latest one.
However, if you've decided to cancel your QBO subscription, you can refer to this article. It contains a step-by-step guide on how to do it. After you cancel your subscription, you can still view your account, but you're unable to add any data to it. It will be deleted from our system after a year.
Let me know how these steps help you out. In case you still need my help, you can get back to this thread anytime. I hope you're safe.
