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rrassociatesmy
Level 1

Cancel annul subscription and refund amount

 
4 Comments 4
AileneA
QuickBooks Team

Cancel annul subscription and refund amount

Hello, rrassociatesmy. 

 

It's sad to see you go. However, I wanted to make it easy on your end to cancel your account.  

 

Here's how:

  1. Click the Gear icon.
  2. Select Accounts and Settings.
  3. Click the Billing & Subscription tab.
  4. In the QuickBooks section, select Cancel

Once finished, you'll be notified with email confirmation. Though, you still view the data of your canceled account for a year. You can read this article for more information about canceling your account: Cancel your QuickBooks Online subscription.

 

For refund concern, I'd suggest reaching to our Customer Care Team. This way, they can pull up your account in a secure environment which we're unable to do here. 

  

Get back to me if you have any other concerns with this or with QuickBooks. I'll be around to address them for you. Have a nice day!

 

rrassociatesmy
Level 1

Cancel annul subscription and refund amount

Dear sir,

please refund unnecessary debits a 13750rs, i dnt wnt one year subscription. please solve this problem immediately

rrassociatesmy
Level 1

Cancel annul subscription and refund amount

Dear sir,

please refund unnecessary debits a 13750rs, i dnt wnt one year subscription. please solve this problem immediately, I paid a monthly subscription Amount but I have debited the Amount again for one year from my account. I always try to phone your customer care but I get no response,If you do not resolve this problem as soon as possible I will have to file a compliant with your organization.

Catherine_B
QuickBooks Team

Cancel annul subscription and refund amount

I do appreciate you for reaching out to us, rrassociatesmy.

 

Billing and other subscription related-concerns require personal data to view your active accounts. For safety purposes, I recommend contacting our Customer Care Team again. They can also handle eligible refunds for you. 

 

  1. Click on the Help icon at the top and then select Contact us
  2. Enter the description box something like bulling and subscription charges. 
  3. Click Let's talk and then choose Chat

Alternatively, you can use this link to start a message: https://contactus.intuit.com/en/contact.

 

If you want to cancel your account so funds won't be debited again, you can follow the steps provided by my colleague AileneA

 

Always know that the Community is available 24/7 to assist you. Take care!