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userannelittle778
Level 1
posted
‎May 24, 2021 07:48 AM
last updated ‎May 24, 2021 7:48 AM

Cannot add Company Administrator

 
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1 Comment 1
katherinejoyceO
QuickBooks Team
QuickBooks Team
‎May 24, 2021 08:46 AM

Cannot add Company Administrator

Hello there, @userannelittle778.

 

Thanks for coming to the Community. We're receiving reports about being unable to add company admin in QuickBooks Online. Right now, we have an active investigation case under INV-57842. 

 

I'd suggest you contact our Customer Care team to let them know that you're one of the affected users. That way, your account will be linked to the investigation and will receive updates about its progress via email. 

 

Here's how: 

 

  1. Go to the Help menu, then enter the topic such as "Unable to add company admin" in the QB Assistant. 
  2. Select Contact Us to connect with a live support agent.
  3. Select Start a chat with a support expert.

 

Our Live chat support is available from Monday to Friday 24/7.

 

You can also get some pointers about managing user roles in QuickBooks Online in these help articles:

 

 

Let me know if you need anything else. I'd be happy to guide you on your next posts. 

 

 

 

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